Ensuring Accessible Air Travel: Your Partner in Air Carrier Access Act Compliance

Navigating the complexities of the Air Carrier Access Act can be challenging. We provide comprehensive solutions and expertise to help airport and airline operators not only meet but exceed ACAA requirements, fostering a safe and dignified travel experience for all passengers.

Women in an airport wheelchair, with a hat and mask on, being pushed by an airport staff member.

Understanding the Air Carrier Access Act (ACAA)

The ACAA mandates that air transportation systems are safe and accessible for all, including individuals with disabilities. This includes a wide range of requirements, from accessible websites and facilities to proper training of staff. Our deep understanding of the ACAA and its implications allows us to deliver targeted solutions for your specific needs.

The ACAA, along with the FAA Reauthorization Acts of 2018 and 2024, requires specific actions from air carriers, including publishing information about cargo hold dimensions, offering refunds when assistive devices cannot be accommodated, and providing training for personnel who assist passengers with disabilities.

Learn More

The AccessForge Comprehensive Solution

AccessForge offer a suite of services designed to help you meet and exceed ACAA requirements. Our approach is holistic, addressing key areas of accessibility across the entire passenger journey.

  • Older women standing next to a conference room table talking. Around the table are other coworkers on laptops.

    Accessibility Audits and Assessments

    Comprehensive evaluation of your facilities, services, and processes to identify areas for improvement and compliance.

  • Young women in front of a group of people. She is pointing. The others are listening to her and have slides on the laptops in front of them.

    Training Programs

    Customized training for all staff, including hands-on training for personnel assisting passengers with disabilities and handling wheelchairs. Training will cover effective communication, proper use of equipment, and ensuring dignified and respectful assistance.

  • woman in a wheelchair, wearing an orange puff coat, looking around an airport concourse.

    Infrastructure and Facility Design

    Guidance on designing and implementing accessible airport facilities, including appropriate signage, ramps, elevators, and designated seating areas. We can provide input into terminal design and ensure it meets accessibility standards. We can also help you include features for people with hidden disabilities, like quiet rooms.

  • Rear view of a man in an airplane transfer wheelchair waiting to board.

    Assistive Device Handling and Storage

    Expertise in the proper handling, loading, and storage of wheelchairs and other assistive devices, including training on the most common power and manual wheelchairs and scooters

  • Women in a wheelchair at an automated check in kiosk, she is being helped by an airport employee, an Asian women.

    Customer Service and Communication

    Improving interactions between staff and passengers with disabilities by promoting empathy, understanding, and effective communication techniques. We can help you implement visual paging systems and apps for passengers with hearing impairments.

  • Family, A man, women, and child, with all their luggage on a cart. They are looking around an airport terminal.

    Policy Development and Compliance

    Assistance in creating and updating policies and procedures to align with the latest ACAA regulations and best practices.

Let's Connect and Talk About How We Can Help

Why Choose AccessForge

AccessForge Logo, an bird with a bow and arrow pointing to the sky.

Our team brings together a unique blend of expertise in accessibility, policy development, and training. Our unique approach bring the voice of people with disabilities into the process, meaning the solution is not just compliant, but actually supports the customer we aim to support.

We are committed to Deep Understanding of the ACAA: We stay up-to-date with all regulatory changes and ensure full compliance.

  • Passenger-Centric Approach: We prioritize the needs and experiences of passengers with disabilities, promoting a dignified and respectful travel journey

  • Customized Solutions: We tailor our services to meet your specific operational needs and challenges

  • Proven Track Record: We have a history of radically changing how industries approach and execute their comprehensive accessibility strategies

  • Collaborative Partnerships: We consult our Consumer Insights Group, a growing team of consumers with disabilities, to develop effective and appropriate programs that work.

Women in a power wheelchair, glasses. Looking out a window of an airport.

What you can do now to move the needle in your passenger program

The Importance of Training

Proper training for airline and airport staff is essential for creating a truly inclusive environment. Training should encompass legal duties, equipment use, and awareness of the impact on the passenger journey. Training is also needed for handling mobility aids and emphasizing respectful, person-centered interactions.

Creating a Truly Accessible Experience

We believe that accessibility is not just about compliance—it's about creating a seamless and dignified travel experience for every passenger. By partnering with us, you can create a welcoming and inclusive environment that enhances your reputation and demonstrates your commitment to all travelers.

How can we help you go beyond the Air Carrier Access Act?